skip to Main Content

Who we are

The Business Improvement Group or “B I G” are a Mentoring, Training and Business Development Company.

In addition we are also consultants to the Cleaning, Catering & Hospitality and Facilities Management Industries.

What we offer

Personal and Business Growth Support

  • 1 to 1 Mentoring
  • 1 to Group Mentoring (Peer to Peer)
  • Group Coaching & Training Events – bespoke or off the shelf standardised workshops.
  • Public Speaking.
  • Non-Executive Director Role support.

Our particular specialities include: Leadership, Resilience, Sales, Operations. We can offer bespoke presentations tailored to audience requirements.

business improvement group meeting

Strategy Development

Having a clear vision and robust strategy to accomplish that vision is essential. We can offer valuable support and guidance in the creation of a strategy that will fulfil your aspirations.


Understanding how the sales process works and employing a clear and well practised process will have a huge impact on sales growth in your business.


Identifying and then learning how to target your chosen market sector is a significant step toward achieving your goals.


Growing a successful business can only be achieved through the growth of a great team. Great teams require great leaders – we can help you to become a great leader through exposure to some of the best we know, through adopting certain policies and through an agreement that great leaders can be made.

Human Resources

As any business grows so must its H R Resource. Supporting and guiding the team through the many pitfalls experienced as a result of ineffective management of employees.

Operational Management

A fundamental requirement in enabling consistent service levels and customer satisfaction – a strong Operations team is so important.

Emotional Support & Guidance

We have so much experience in dealing with the highs and lows of success and failure. Developing resilience and mental fortitude will become an extremely important requirement as your business grows.

Financial Management

Learn how to master your profit and loss account and you will develop a great tool for the management of your business. Getting to know your numbers is essential and its value should not be underestimated.

Why not come along to one of our popular events ?


I have had the pleasure of knowing Ian for some 8 years and I have watched him take his long-standing cleaning business from being quite small to being a major player, respected and trusted within the industry. Ian has dealt with many barriers and problems and learned how to deal with them productively and professionally. When he started the Business Improvement Group (BIG) I wasn’t wholly surprised. It suits his attitude and desire to help people.

I have attended his events and have found them both to be very educational in respect to learning how to more effectively manage a business and it has been an excellent investment of my time.

Ian has a wealth of knowledge, experience and connections. To ignore such a valuable resource would be the height of folly if I needed help to grow and develop a business,

Michael Birchmore, MD
Rating: 5

I had a great and insightful time at The B I G second event.

Learning about the sales process, in a short but very to the point way.   Ian and the network of people that attended were all very interesting and provided good value and valuable input to the open discussions.

Guy Richardson, MD
Rating: 5
Back To Top